The Black Hills of South Dakota are a breathtaking destination, boasting stunning landscapes, rich Native American history, and iconic landmarks like Mount Rushmore and Crazy Horse Memorial, and amazing outdoor adventures. However, for travelers embarking on a journey to this picturesque region, road construction can sometimes present unexpected challenges. Fear not, intrepid adventurers! With a little preparation and insider knowledge, navigating road construction in the Black Hills can be a breeze.

As with any popular tourist destination, road construction is a necessary inconvenience aimed at improving infrastructure and ensuring the safety of both residents and visitors. During peak travel seasons, such as summer, construction projects are often in full swing, which means encountering detours, delays, and temporary closures is par for the course.

And 2024 is no exception, as it marks the start of a major project that MIGHT affect your travels – so let’s break it down to insure the areas upgrades don’t interfere with the fun.

If you are  traveling to Custer from the northern hills, for a hot air balloon ride with us at Black Hills Balloons, or any other appointment related activity, please make sure you are aware of the construction on US Highway 385. Construction projects along Highway 385, a popular route connecting the northern Black Hills to Custer State Park and the town of Custer, and the southern Black Hills may result in detours or delays. Travelers are advised to plan their route accordingly and allow extra time for potential disruptions.

THE DETAILS:

The South Dakota Department of Transportation (SDDOT) is reconstructing a portion of U.S. Highway 385 between the Pennington-Lawrence county line and the south end of Sheridan Lake. Once completed, this section of U.S. Highway 385 will feature safety improvements, including wider shoulders on each side of the road where possible, improved road curves to meet current design standards, additional turning lanes to improve traffic flow, and new surfacing.

Approximately 15 miles of U.S. Highway 385, from Calumet Road (near Sheridan Lake) to the Pennington-Lawrence county line in South Dakota, is planned to be reconstructed from 2024 through 2026. Construction of U.S. Highway 385 is split into sections that will be completed over three years. The northern segment, which runs from Pactola Dam to the Pennington-Lawrence county line, is expected to be under construction in 2024. The southern section, which runs from the southern point of Sheridan Lake (Calumet Road) to Pactola Dam, is expected to be under construction in 2025 and 2026.

THE TIMELINE*:

2024      May 20 – July 12             Boat Ramp to Pactola Dam

2024      May 20 – June 7               SD Hwy 44 to Boat Ramp

2025      April 28 – June 13           Sheridan Lake Road to Be Still Road

2025      Aug 12 – Oct 17                Be Still Road to Calumet Road

2025      Oct 20 – April 17 26’       Pactola Dam to Taylor Ranch Road

 

*The above dates are subject to change – please confirm timeline by visiting https://www.us-385.com/

If you’ve booked a hot air balloon ride to witness the beauty of the Black Hills from above, factor in additional travel time and consider departing earlier than planned to ensure you arrive at your destination punctually. Hot air balloon rides are scheduled at sunrise for a reason. It’s not only the best time to view the landscape and wildlife bathed in golden light, it’s also the safest time of day to fly by offering the calmest and most stable weather conditions of the day. Arriving on time will ensure you don’t miss out on this unforgettable experience.

Despite the occasional detour or delay, road construction in the Black Hills serves as a reminder of the region’s commitment to preserving its natural beauty and enhancing the visitor experience for generations to come. By embracing the spirit of adventure and flexibility, travelers can turn road construction obstacles into opportunities for discovery and exploration in one of America’s most awe-inspiring destinations. So, pack your sense of adventure and hit the road—construction zones and all—for an unforgettable journey through the Black Hills of South Dakota.

*Timeline, maps, and more information is available by the SD DOT at https://www.us-385.com/ 

 

FOR IMMEDIATE RELEASE

Black Hills Balloons Celebrates 40 Years of Soaring Success in the Hot Air Balloon Industry, Nestled in the Breathtaking Black Hills of South Dakota

Custer SD, May 1, 2024 – Black Hills Balloons, a pioneer and leader in the hot air balloon ride industry, is thrilled to announce its 40th anniversary of providing breathtaking and unforgettable experiences to enthusiasts from around the globe, all against the stunning backdrop of the Black Hills in South Dakota.

Established in 1984, Black Hills Balloons has been a beacon of excellence in the world of hot air ballooning, consistently delivering safe, exhilarating, and awe-inspiring adventures for four decades. Nestled in the heart of the picturesque Black Hills, the company offers a unique perspective of the region’s natural beauty, creating a truly magical experience for its customers.

The Black Hills rugged terrain, lush forests, and iconic landmarks such as Mount Rushmore, Crazy Horse Memorial, and Custer State Park, serve as the perfect canvas for Black Hills Balloons’ hot air balloon rides. Passengers are treated to panoramic views of stunning landscapes, making each journey a once-in-a-lifetime adventure.

Founded in 1984 by Steve Bauer, then purchased by Damien and Keely Mahony in 2015, Black Hills Balloons has grown into a renowned and trusted brand, known for its fleet of state-of-the-art hot air balloons, experienced and certified pilots, and a dedication to creating magical moments for its customers. The company’s commitment to safety and adherence to industry regulations have earned it a stellar reputation, making it the go-to choice for Black Hills visitors seeking the ultimate experience.

“To reach this significant 40-year milestone is a testament to the passion, dedication, and hard work of the company’s founder, our small team, and the unwavering support of our loyal customers and Custer community. As a small husband and wife run business, every balloon ride we provide is not just a service but a personal and cherished experience,” said Damien Mahony, Co-Owner, and Chief Pilot of Black Hills Balloons. “Our success is intricately woven into the fabric of this community, and we are immensely grateful for the camaraderie and encouragement we’ve received over the years.”

For more information about Black Hills Balloons’ 40th-anniversary celebrations, special promotions, and to book a hot air balloon ride over the enchanting Black Hills, please visit www.blackhillsballoons.com or follow their journey at www.facebook.com/blackhillsballoon/ and www.instagram.com/blackhillsballoons.

About Black Hills Balloons: Black Hills Balloons is a small husband and wife run business, and a leading provider of hot air balloon rides. Nestled in the Black Hills of South Dakota for 40 years, the company is known for its commitment to safety, its exceptional customer experiences, and it’s long history of flying the Custer skies. Black Hills Balloons continues to be a trusted choice for those seeking adventure in the skies – and are recognized annually as a top location to fly in a hot air balloon.

Media Contact: Keely Mahony, Co-Owner, Black Hills Balloons, 605-673-2520, Keely@blackhillsballoons.com, www.blackhillsballoons.com

 

While there are several locations to choose from in the Black Hills, staying in Custer ensures not only a diverse range of accommodation options but also the unique advantage of being at the heart of it all. With a blend of cozy bed and breakfasts, comfortable hotels, and rustic cabins, Custer stands out as the best choice for a memorable stay, providing easy access to the region’s wonders and a charming atmosphere that makes your experience truly special.

Staying in Custer, South Dakota, offers a unique and enriching experience, making it an excellent choice for various types of travelers. Here are the TOP 10 reasons why someone should consider staying in Custer:

1. Gateway to Natural Wonders: Custer is strategically located near some of the most breathtaking natural attractions in the Black Hills. From the iconic Mount Rushmore and Wind Cave National Park, to Jewel Cave National Monument, and the scenic Needles Highway, the town serves as a central hub for exploring the region’s natural beauty.
2. Proximity to Custer State Park: Custer State Park is a wildlife lover’s paradise, and staying in Custer provides convenient access to this expansive park. Visitors can embark on the Wildlife Loop Road for a chance to see bison herds, pronghorn, elk, and other wildlife roaming in their natural habitat.
3. Outdoor Adventures: The surrounding Black Hills National Forest offers a plethora of outdoor activities. Whether you enjoy hiking, biking, horseback riding, rock climbing, or hot air ballooning, Custer provides easy access to a variety of trails and adventure opportunities suitable for all skill levels.
4. Historical Significance: Immerse yourself in the history of the area by exploring Custer’s historic downtown. Walk along Mount Rushmore Road to discover well-preserved buildings that tell the story of the town’s gold rush, and make sure you pay a visit to the 1881 courthouse museum for a window into Custer’s past.
5. Crazy Horse Memorial: While Mount Rushmore often takes the spotlight, the nearby Crazy Horse Memorial is a must-see. Staying in Custer allows you to visit this monumental tribute to the Lakota leader Crazy Horse, witness ongoing construction, and learn about Native American culture.
6. Community Events and Festivals: Throughout the year, Custer hosts a variety of community events and festivals. Whether it’s the lively Gold Discovery Days, or quirky Burning Beetle event, staying in Custer provides an opportunity to engage with the local community and experience the town’s vibrant spirit.
7. Quaint Downtown Atmosphere: Custer’s downtown area exudes a charming atmosphere with its quaint shops, art galleries, and local eateries. Choosing to stay in Custer allows you to immerse yourself in the town’s unique culture and enjoy a relaxed pace of exploration.
8. The Eateries: In Custer, dining is not just about the food; it’s also about experiencing the town’s unique hospitality and charm. Whether you’re exploring local eateries after a day of adventure or seeking a quiet spot for a relaxing meal, Custer’s restaurants add a flavorful touch to your visit. Unique, locally owned, and one-of-a-kind, Custer restaurants are giving this small town a big name.
9. Peaceful Retreat: Unlike larger and busier tourist destinations, Custer offers a more peaceful and intimate setting. Visitors seeking a serene retreat with a genuine small-town feel will find Custer to be a welcoming and relaxed destination.
10. The locals: The locals in Custer, South Dakota, are a community deeply connected to the town’s history, natural surroundings, and a shared sense of community spirit. Their connection to the land, commitment to preserving the past, and welcoming nature contribute to the authentic and inviting atmosphere that makes Custer a standout destination in the Black Hills.

In the heart of the Black Hills, Custer, South Dakota, emerges as more than just a picturesque town; it’s a vibrant community with a rich tapestry woven from the threads of history, natural splendor, and the warm hospitality of its residents.

As you wander through downtown, you’ll encounter locals who wear their love for Custer like a badge of honor. A friendly “hello” is never far away, and conversations often veer toward shared tales of outdoor adventures, community events, and a genuine appreciation for the beauty that surrounds them.

The community’s outdoor spirit is reflected in their active lifestyles, with many embracing the call of the Black Hills for hiking, biking, and reveling in the untamed wonders of Custer State Park. Preserving the region’s charm and protecting its natural treasures is a shared commitment among locals, who actively contribute to conservation efforts and celebrate the cultural heritage that makes Custer unique.

Custer’s downtown, adorned with quaint shops, cozy cafes, and vibrant boutiques, is a testament to the entrepreneurial spirit of its residents. Each establishment tells a story of passion and creativity, adding to the town’s distinct character.

The welcoming atmosphere extends beyond mere neighborliness; it’s a way of life. Whether you’re savoring a slice of huckleberry pie at a The Purple Pie Place, chatting with an artist about their latest creation at The Quilted Buffalo, or exploring the town’s history through the eyes of its residents, you’re sure to feel a part of something special.

In Custer, the people are more than just locals; they are stewards of a legacy, keepers of the Black Hills’ secrets, and ambassadors of a lifestyle that cherishes simplicity, community, and connection to the land. So, whether you’re a first-time visitor or a regular in these parts, the genuine warmth of Custer’s residents ensures that every moment spent here is not just a journey through a beautiful town but a heartwarming experience woven into the very fabric of the Black Hills.

 

 

 

South Dakota is rich in aviation history.  From Aerostar inventing the modern hot air balloon, to high altitude research, the Mount Rushmore State is the proud location for many ground-breaking projects.  One such location is located right here in the Black Hills; the Stratobowl.

Stratobowl Historic Hot Air Balloon Launch details:

Spectators are welcome!  Because the launch location is PRIVATE PROPERTY, spectators are asked to view the launch from the Stratobowl Rim Trail. Parking is limited. Balloon launch is scheduled for sunrise. Bring a flashlight, chair and your camera. Click below for Google Map location of the trail head.  And FYI, there are no facilities or vendors at this launch, so please plan accordingly.

 

FROM THE DESK OF KEELY

LOCAL RECOMMENDATIONS – Best Black Hills Rainy Day Activities

Hot air ballooning is weather dependent. Meaning that the conditions need to be just right, to fly. A perfect day consists of winds under 10 mph, great visibility (no fog or low clouds), and no rain or precipitation in the surrounding area. That’s why we fly at sunrise here in the Black Hills. It’s the best time of day for predictable light winds. Not to mention stunning sunrise views while local wildlife is waking up and the meadows are covered in morning dew. We love those days, but every now and again we have rain. It’s okay really. We love the rain too. It makes sure our forests are safe from fire danger, keeps our meadows green and lush, and our lakes and streams primed for outdoor activities like fishing and kayaking. We’d always prefer to fly, but sometimes Mother Nature has other plans.

So, what do you do when it rains? The Black Hills are known for fantastic hikes, camping, rock climbing, Mount Rushmore Memorial, and more…but most of our amazing summer activities are outside.

Luckily, the Hills have lots of indoor activities too, so it’s fairly easy to pivot to an indoor activity when the weather is less than stellar. Below are a few of our favorite activities to share when it’s raining.

Best Black Hills Rainy Day Activities:

#1:  Old Pine Social

If you’re looking for a perfect place to bond with friends or family over a game or two, check out Old Pine Social. Located right next door to our passenger meeting location, these guys are a lot of fun. Try axe throwing, play a game of bocce ball, grab a board game or puzzle, and enjoy a beer. Occasionally a food truck parked right outside, but if not, pizza delivery (or any outside food) is a welcomed option. And they are always fully stocked with locally brewed beers like one of our Spearfish (Northern Hills) favorites, Sawyer Brewing.

#2:  Wind Cave National Park or Jewel Cave National Monument

The Black Hills are home to some of the most unique cave systems, and both offer fantastic tours. Rainy days tend to be busier at these locations, so plan ahead to arrive early and get signed up. The caves are also great for extra hot days too because they maintain a cool temperature year-round. And if the rain lets up, there are always a few hikes within a short distance, to enjoy the parks above ground too.

#3:  Moccasin Springs and Evans Plunge

Check out some naturally warm spring water in Hot Springs, SD! If you’re looking for a spa feel, check out Moccasin Springs. The outdoor pools are a beautiful way to relax, even in the rain, and their spa services are pretty great. For families, Evans Plunge is a great way to go. Their indoor pool features water slides, rings, and more, to enjoy the naturally warm spring water.

#4: The Journey Museum and Learning Center

If you’re interested in American History, Black Hills history, and Native American culture, make sure you stop at the Journey Museum located in Rapid City. The museum showcases the history of the Black Hills and Native American culture through four collections: Geology and Paleontology, Archaeology, Native American Culture, and Pioneer History. It’s not to be missed.

#5: Reptile Gardens

Known by the Guinness Book of World Records for being the world’s largest reptile zoo, Reptile Gardens is also home to a two-level sky dome filled with an oasis of tropical plants and flowers, a prairie dog town, giant tortoises, and more. Founded in 1935, they certainly know a thing or two about being a top Black Hills attraction.

#6:  Crazy Horse Memorial

Just two miles from Custer sits one of the most mind-blowing collections of Native American history and art. Obviously better known for its ongoing rock carving; its museum alone is more than worth it. They also have an on-site restaurant (Laughing Water), so plan on spending more than a couple of hours on-site enjoying their amenities. The indoor view of the carving is pretty great too, through a gorgeous window that perfectly frames the memorial.

The best thing about rain in the Black Hills? Our forests, prairies, and farmland can always use the rain. And because it’s so easy to find something to do, it won’t put a damper on your day. Sure, it might mean a change of plans, but the Black Hills are known for being a bit go-with-the-flow, and hopefully, our Best Black Hills Rainy Day Activities make it a little easier to enjoy the moment and embrace the spontaneity of it all. Black Hills Balloons will always be here if you want to try again*.

*Booking tip: Plan to fly with us early in your stay, so you have some flexibility IF Mother Nature provides less than favorable weather on your scheduled day. If we can move your booking to later in the week, we’ll do our best to get you in the air.  The balloons look like rainbows, after all.  And you know what they say about rainbows after the rain…

Check out more Black Hills Balloons tips and Frequently Asked Questions here.

We hope you enjoy your visit to the Black Hills, and as always, feel free to reach out to us with questions about the area. We love sharing what we love about the Black Hills.

BREAKFAST RECOMMENDATIONS

A sunrise hot air balloon flight over the Black Hills is a magical experience. It’s a stunning way to start the day. The wildlife is active, the lighting is beautiful, and once the flight is over and the world is waking up, all you can think about is breakfast. We know. It happens to us too.

A flight with Black Hills Balloons starts at sunrise, but the whole experience lasts close to three hours. With drive time to and from launch and landing sites, the inflation, flight, pack up, and champagne toast (yes! Complimentary and traditional champagne, and light snacks are served after the flight), it’s not surprising that people are hungry for a full meal when we return to the Hangar.

We always tell people ballooning chose us, not the other way around. We aren’t actually morning people, we’re just balloon people. And so over time, we’ve become skilled in the act of finding a great breakfast. Lucky for us (and you!), the city of Custer has some amazing breakfast options.

Located in the southern Black Hills of South Dakota, smack-dab in the middle of Mount Rushmore National Memorial, Devils Tower National Monument, Wind Cave National Monument, Jewel Cave National Monument, Crazy Horse Memorial, Badlands National Park, and more, we’re not just a place to hike, bike, swim, and snowshoe. We love to eat too and have some amazing restaurants here in Custer. Below are a few of our favorite spots to grab breakfast before you spend your day adventuring in the hills.

SIT DOWN OPTIONS

If you’re looking for the traditional small-town diner, full of locals that make up our great community, then Our Place is it. Not, “our place”, although, we’d be happy to cook for you if you don’t mind a crazy Labrador retriever running amok. I’m talking about Our Place, located directly across the street from our meeting place. It’s so convenient, you can leave your vehicle where you parked pre-flight, and walk across the street for yummy traditional pancakes, eggs, and bacon, or whatever your heart desires. They even have an endless variety of hot sauces for you to jazz up your meal.

HJEM AM is our newest (and most unique) option, and might easily end up being the most memorable meal of your trip. Originally based on an earlier breakfast concept of Skogen Kitchen (which is now only open for dinner. Reservations are highly recommended! Read “48 hours in the Black Hills for the foodie” for our favorite things about Skogen Kitchen), HJEM AM is what breakfast dreams are made of. Pronounced “hem” (the “J” is silent), it means “home” and it certainly feels that way when you’re greeted by owners Cami and Erik. Where else can you get a Breakfast Caesar, Salmon Deviled Eggs, Fresh Oysters, Walleye (with bacon, buttermilk sauce, sugar snap peas, and roasted mushrooms), or Pancakes covered with fried chicken, franks hot sauce, and maple syrup for breakfast? Check out their menu and make your reservations asap.

 

GRAB AND GO OPTIONS

If you desire more than drip coffee, try Miners Cup. Just down the street, Miners Cup is a grab-and-go option with a huge menu full of yummy breakfast sandwiches and a coffee menu that will satisfy anyone. They offer Gluten Free bread, and you can order off the lunch menu any time, making Miners Cup a favorite of ours. The Drive-thru is super handy when you’re heading to Iron Mountain Road for a scenic drive to Mount Rushmore.

Maria’s Mexican Food Truck is just a few doors down and offers fantastic breakfast burritos perfect for anyone looking to grab something quick before they continue their Black Hills adventures. You’ll find the Black Hills Balloons crew here almost daily after the flight, spending their tips on bacon egg and cheese or sausage egg and cheese burritos. The salsa is homemade and delicious. It’s a great option if you’re grabbing something and heading into Custer State Park. Just make sure you finish your burrito before you come across the famous Begging Burros.

Feel Good Café is a casual order-at-the-counter café with lots of cozy indoor and outdoor seating. Located next door to the famous Bavarian Inn, Feel Good Café has a Zen European vibe with crustless quiche, build-your-own breakfast bowls, tropical overnight oats, and even a breakfast banana sundae featuring a split banana covered in vanilla yogurt, granola, fresh fruit, and a drizzle of honey or maple syrup.

No matter where you go when you’re visiting us here in Custer, stick to the local recommendations to find some of the best food in the Black Hills. You know what they say. Breakfast is the most important meal of the day. Choose wisely.

 

FROM THE DESK OF KEELY:

LUCKY WE LIVE BLACK HILLS

It’s a mindset really, not a typo. There’s a vibe; an air about the place. Ask anyone, and they’ll agree. We’re lucky we live IN the Black Hills.  But it’s more than that. We LIVE Black Hills.

We live an unconventional life where many of us work extra hard in the Summer and take extended time off in the Winter. We are overly friendly, regularly butting into conversations to share our favorite local spots with visitors. We are active during all seasons, taking in the Black Hills from a kayak, snowshoes, side by side, and even hot air balloons. We love a slower simpler way of life. We respect and appreciate the outdoors because we are literally surrounded by world-class state parks, forests, monuments, parks, and memorials. And we know, we’re the lucky ones.

Ask anyone who’s visited, and they’ll tell you. The Black Hills are magical, there’s just no doubt about it. So when you’re here, remember to slow down, to respect your neighbor, your environment, and nature. And soak it all in. We’ll do the rest.

BLACK HILLS BALLOONS HIGHLIGHTED IN GOOGLE’S ANNUAL ECONOMIC IMPACT REPORT FOR SOUTH DAKOTA

 

CUSTER, SD — Today, Black Hills Balloons announced that it was highlighted in Google’s tenth annual Economic Impact Report – a report that showcases how businesses, publishers, and nonprofits across the United States are using Google search and advertising tools to connect with the people and communities they serve. In 2020, Google helped provide $163 million of economic activity for 3,400 South Dakota businesses.  By using Google products, businesses increased their online presence and were able to continue connecting with customers in 2020.

“I believe a lasting economic recovery will come from local communities, and the people and small businesses that give them life,” said Sundar Pichai, CEO, Google and Alphabet. “Google wants to be a part of that recovery. That’s why we plan to invest over $7 billion in offices and data centers across the U.S. and create at least 10,000 new full-time Google jobs in the U.S. this year.”

After using Google’s tools and services Black Hills Balloons saw significant results:

• Website visitation doubled in 2020 vs 2019.
• Requests for directions, phone calls, bookings were up in 2020.
• Black Hills Balloons received more online reviews in 2020.
• Information was easily shared with customers, encouraging more business, in spite of the difficult travel year.

“Sharing reviews and communicating with our potential customers is key to our success.  Google tools allow us to communicate in real-time, share beautiful images and advertise to targeted key locations. We’re thrilled to represent South Dakota as one of the 57 businesses featured in the Economic Impact Report.”  – Keely Mahony, Co-Owner Black Hills Balloons

Black Hills Balloons is one of many American businesses that used the internet to connect with customers in 2020. According to another newly released poll conducted by Greenberg, in partnership with the Connected Commerce Council from February 17 to March 11, 2021, 98 percent of U.S. based small business owners say that digital tools have been helpful in running their business, with 80 percent incorporating new digital tools and strategies due to COVID. Looking forward, small business owners remain optimistic about the future of their businesses, with 93 percent believing they will maintain or increase their use of digital tools post-pandemic.

FROM THE DESK OF KEELY

COVID19 SAFETY MESSAGE – 2021 UPDATE

2020 was a challenging year for us all.  Like so many, Black Hills Balloons was forced to monitor and adapt throughout the year; to ensure the safest environment possible during our 2020 flying season. South Dakota quickly became a popular destination for visitors who chose to get outside, get fresh air, and explore our wide-open spaces. Although a challenging year, it was also a successful one, sharing the beautiful skies with guests from all over the US, all while maintaining a healthy and happy covid-free staff.

We are lucky and grateful we were able to operate with minor changes to our standard practices and ensure the best experience for all.  And we are very much looking forward to our 2021 season.  Not only do we look forward to a little more normalcy, but we are more confident going into the season, knowing our 2020 operational procedures were so successful.

As the 2021 flying season is upon us, we will continue focusing on health safety procedures as well as maintaining the strict aviation safety protocols already in place.

In addition to standard operational procedures, including drug and alcohol policies, emergency procedures, disaster management, risk assessment, and day-to-day cleaning of equipment, we will continue the below items implemented in 2020.

• A relationship with an expert in cleaning and sanitation is important to us. We have partnered with Black Hills Chemical and Janitorial Supply who are the leading sanitation company in the Black Hills.  They provide supplies for cleaning anything and everything that our guests and staff encounter.
• Our welcome area, vehicles, and balloons will be sanitized before and after each use.
• Hand sanitizer will always be available.
• If requested, only one group at a time will be allowed in the welcome area to sign waivers, use the bathroom, and purchase merchandise. Between groups, we will clean the area, including any pens used to sign waivers.
• Complimentary face masks and anti-fog safety glasses are available for all our guests.
• As always, our crew will set up and pack the balloon, allowing guests to step back and enjoy the experience without close interaction. The crew will ride in a separate vehicle from our guests.
• We are limiting the number of passengers per balloon and baskets are compartmentalized, creating more distance between parties.
• Our crew will wear masks when near guests and will only work if they are feeling healthy and not showing symptoms.
• We ask that anyone who feels ill has a fever, or shows symptoms stay at home. A balloon ride can wait for another day and we will be here to fly you.  And we honor that request to stay home, by providing one of the most lenient cancelation policies around.

Ballooning is an outdoor activity that allows passengers to enjoy fresh air and wide-open spaces.  Although the quarters are somewhat close, you are looking out, taking in the views, and taking photos.

Safety is our highest priority (it always has been) and we will go above and beyond to ensure the safety of our guests and staff.  We appreciate your business in these tough times.  We could not do this without you.  With your support, we will all continue to make memories with our loved ones for years to come.

South Dakota is prioritizing safe travel and is ready and waiting to welcome you to our Great Faces and Great Places. Wide-open spaces and outdoor attractions provide ideal opportunities for safe & accessible travel.  For more information, click HERE.

See you soon!

Damien and Keely Mahony

FROM THE DESK OF DAMIEN

COVID19 SAFETY MESSAGE

These are incredible times we live in.  COVID19 is affecting us in so many ways.  While parts of the country have had an incredibly difficult time with the virus, others have only needed to make small adjustments and sacrifices to daily life. This has been the case in Western South Dakota.  Social Distancing comes naturally here.  We have been practicing it for over 100 years!  At the time of writing, we have experienced zero positive cases in our County of Custer.

Black Hills Balloons is open for business.  We have already had some beautiful flights this season.  We have implemented new safety procedures while maintaining strict safety protocols already in place.

As a business regulated by the FAA and already being in the business of safety and compliance, we were able to make quick adjustments where needed to maintain the cleanest environment possible for our guests.  While no one can completely prepare for a pandemic, our business is one that is used to government opinions and policy changes.

In addition to our operation manual, which includes job descriptions, drug and alcohol policies, emergency procedures, disaster management, risk assessment, and day to day operations which highlights cleaning balloons, vehicles, and welcome areas, we have added the below.

In 2020, we are taking it a step further to ensure the safety of our guests and staff.

• A relationship with an expert in cleaning and sanitation is important to us. We have partnered with Black Hills Chemical and Janitorial Supply who are the leading sanitation company in the Black Hills.  They are providing our supplies for cleaning anything and everything that our guests and staff come in contact with.
• Our welcome area, vehicles, and balloons will be sanitized before and after each use.
• Hand sanitizer will always be available.
• Only one group at a time will be allowed in the welcome area to sign waivers, use the bathroom, and purchase merchandise. Between groups, we will clean the area, including any pens used to sign waivers.
• Complimentary face masks and anti-fog safety glasses are available for all our guests.
• As always, our crew will set up and pack the balloon, allowing guests to step back and enjoy the experience without close interaction. The crew will ride in a separate vehicle from our guests.
• We are limiting the number of passengers per balloon and baskets are compartmentalized; creating more distance between parties.
• Our crew will be wearing masks and gloves while near our guests and will only work if they are feeling healthy and not showing symptoms of the virus.
• We ask that anyone who feels ill, has a fever, or shows symptoms stay at home. A balloon ride can wait for another day and we will be here to fly you.

Ballooning is a wonderful outdoor sport which takes place in wide-open spaces!  Although the quarters are somewhat close in a balloon, you are outside in the fresh air where transmission is much less likely especially when we take the necessary precautions.

Safety is our highest priority (it always has been) and we will go above and beyond to ensure the safety of our guests and staff.  We appreciate your business in these tough times.  We could not do this without you.

With your support, we will all continue to make memories with our loved ones for years to come.

Stay safe out there friends!!

Damien and Keely Mahony