Check out our Frequently Asked Questions below for more information about flying with Black Hills Balloons!

What happens once I reserve a flight?

The Day Before:

The evening prior to your reserved flight, we ask that you check your email or call 605-673-2520 to confirm weather status and meeting time.  If you have any questions at this time, we’ll be happy to answer them.

The Day Of:

The morning of your flight, you’ll meet your pilot and crew at the designated time, park and lock your vehicle and travel to the launch site in one of our passenger vans.  Upon arrival, our ground crew will unload the balloon and prepare the equipment for inflation.  After a quick pilot-passenger briefing, the balloon will be ready to inflate.  The inflation process takes approximately 20 minutes and when ready, your pilot will signal for you to jump in.  Your flight over the hills will last approximately 1 hour (based on weather and available landing sites), while viewing local wildlife, gorgeous landscapes and a beautiful Black Hills sunrise.  Flight altitude varies daily, from treetops to a few thousand feet; allowing for the best views and steerage to the best available landing site.  Upon landing, the balloon ground crew will quickly pack up the aircraft, while you and your pilot toast with champagne and the traditional Balloonists prayer.

Where and when do we meet?

We meet approximately a half hour before sunrise. It can vary from 5:00am to 7:30am depending on the time of year; make sure you check via email or phone the evening before your flight.

Pilots meet passengers at the Buffalo Ridge Theater located in front of the Buffalo Ridge Camp Resort (Formally known as The Flintstones Bedrock City).  It is centrally located in the town of Custer, and easy to find.

The address is: 370 Mount Rushmore Road, Custer, SD. 57730
Click here for link to Google Maps

Custer is located just miles from Rapid City, Mount Rushmore, Crazy Horse, Wind Cave National Monument and more.  And just hours from the South Dakota Badlands, Wyoming’s Devils Tower National Monument and other beautiful landmark locations.  It’s a perfect home base for your Black Hills stay!

How long is the flight?

Your flight over the hills will last approximately one hour (based on weather and available landing sites).  However at times, flights can be as short as 45 minutes or as long as 1 hour and 45 minutes.

Why Sunrise?

Hot air balloons fly at sunrise because it’s when the winds and weather conditions are most stable.  Not to mention, Sunrise is the most beautiful time of day.

What should I wear?

Dress for a hike in the woods.  Closed toed shoes and layers are recommended.  NO OPENED TOED SHOES.  During flight, the temperature will be no different than what you feel on the ground.  A quick weather check, can prepare you for the highs and lows for the day.  Dress for the low (before sunrise) and you’ll be in good shape.

What can I bring along?

A camera, of course!  Also, sunscreen, sunglasses and a hat are recommended.

How high do we go?

Flight altitude varies daily, from treetops to a few thousand feet; allowing for the best views and steerage to the best available landing site.

Will I suffer from motion sickness?

Not likely.  Hot air balloons go with the wind so there is very little sensation of movement.  If you close your eyes, the balloon can gain hundreds of feet in elevation without notice.

Are there any restrictions as to whom can fly?

Due to insurance restrictions we cannot fly pregnant women or children under 4.  We also do not recommend flying if you have a broken bone or a recent injury.  Please call and discuss any potential health restrictions prior to booking.

How many can fly?

Our balloons vary in size from 4 passengers to 12, giving us the opportunity to fly the balloon(s) best suited for the number of passengers booked each day.  So whether you are a couple celebrating a birthday or a family reunion of 10, you’ll have the opportunity to fly together.  Our largest balloons are outfitted with baskets that are divided into compartments, so each passenger will have a perfect view during the flight.  Many times passengers who met that morning, join each other for breakfast after the flight, making fast friends while in the air.

What if i have to cancel my flight?

If you need to cancel or postpone your flight, we require 72 Hours notice via phone or email.  You will receive a full refund.  If you do not provide sufficient notice or you do not show up for your scheduled flight, you will not receive a refund.

Is it ALWAYS flyable?

We wish!  Ballooning is weather dependent. Meaning, we only fly when the conditions are perfect for flight. If Mother Nature does not allow and we are forced to postpone your flight, it is only with your safety in mind.  We have a 100% safety record and if, in the opinion of our pilots, weather conditions are not suitable for safe flight operations, we will postpone your flight.

Because we want every opportunity to get you in the air, we recommend you provide a back up date when securing your reservation.  Choosing a day early in your Black Hills visit, will allow flexibility IF weather does not cooperate on your scheduled day.  If weather forces us to cancel your flight and you are not able to re-book, your flight will be fully refundable.